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Frequently Asked Questions


We've Got Answers

  1. What experience do your caregivers have? Everyone has a minimum of 3 years experience.   

  2. How far in advance do we need to book? The more advanced notice the better chance we have to get the session booked, but we will take last minute requests and do our best to accommodate. 

  3. What is the cancellation policy? We require at least 24 hour notice to cancel any session. If proper notice is given, then the family can rebook ONE time per cancellation.  

  4. How are payments made? All payments are due within 48 hours of receiving an invoice. There will be a link that you can click directly inside of your invoice. 

  5. Are there any extra fees for anything? There is a $50 cancellation fee if less than 24 hours notice is given and that will be due immediately. There is a $15 late fee for payments received after the 48 hour window.



Thank you for considering Shinin’ Light  as your trusted child care partner. We look forward to the opportunity to nurture and care for your child as they embark on their exciting journey of growth and discovery. If you have any questions or would like to learn more about our services, please don't hesitate to contact us.

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